Telford and Wrekin Customer Strategy Consultation

Telford & Wrekin Council are asking residents and stakeholders for their views on the Council’s new Customer Strategy and new Customer Contract, which outlines their aims for how they want to serve their customers and sets out the standards of service that customers should expect to receive.

The consultation will give customers the opportunity to tell them about their previous experiences of contacting the Council, which will help them understand what they are currently doing well and what areas they need to improve.

The consultation starts on 25th September 2020 and 16th October 2020 but the deadline has now been extended by one week. Note the deadline for this consultation has now been changed to Friday 23rd October 2020 as Telford & Wrekin Council wish to receive as much feedback as possible.

To take part in this consultation please visit .’

If you or someone you know would like to receive this survey in an alternative format, please email or telephone 01952 382006. Telford & Wrekin Council want this survey to be inclusive and would like to hear from SDN members.

To review the draft Customer Strategy and Customer Contract please visit this page also contains a link to the online survey.

For further general information about the consultation or would like to receive the consultation in a different format please email

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