Telford and Wrekin Council -Recruiting Mystery Customers

Telford & Wrekin Council is recruiting members of the public as volunteer mystery customers to find out what it is like to use the council’s services. 

The aim is to enable the council to gain insight into what its customers expect to try and increase customer satisfaction and reduce complaints.

Councillor Rae Evans, Telford & Wrekin Council’s cabinet member for Customer Services, said: “Our Mystery Customer programme is a new initiative to measure our services.

“As a proactive council, we want to constantly improve and set clear service standards.

“We will invite our mystery customers to use our services and report back to us on their experience of them. Their feedback will be used to understand what is working well and not so well for local people.

“This will help us decide if we need to make any improvements. Our Mystery Customers do not need to have any previous experience to take part.”

The programme is being supported by the council’s Customer Relationship Team who are available to answer any questions. Mystery customers will be reimbursed for any expenses that they incur.

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