Tag Archives: Shropshire Mid Wales

Former Patients are being urged to return walking aids they no longer need.

The Robert Jones and Agnes Hunt Orthopaedic Hospital is urging former patients to return their unwanted walking aids.

The Physiotherapy Department have also started working in partnership with the Oswestry Cambrian Rotary Club to support the return of aids such as crutches and walking frames.

Members of the rotary club are able to pick-up any unwanted walking aids if a patient lives within a 15 mile radius and cannot get to the Oswestry-based hospital.

Cath Baldry, President of Oswestry Cambrian Rotary Club, said: “Earlier this year, we saw that RJAH had declared a crutch amnesty and were experiencing a real shortage of walking aids being returned.

“We thought about how we could support RJAH with this and also considered why patients who no longer need their walking aid could not return them.

“By offering a pick-up and drop-off service, more walking aids should be returned which will save the hospital significant amounts of money.”

Philip Hulse, Interim Therapies Service Manager, said: “Every week we hand out approximately 200 walking aids. Most of these are for short term use only and we do ask for them to be returned but a high proportion never are.

“As a result of this, we spend on average £25,000 every year replacing unreturned walking aids. This also delays the process of having the necessary equipment available for other patients.

“We’re so thankful to the Oswestry Cambrian Rotary Club for supporting us with this; we’re currently seeing too few walking aids returned and we would be extremely grateful if patients could get them back to us. All walking aids which are returned will be cleaned and re-conditioned ready to be used by another patient.

“If there are any former patients out there who still have their walking aid, please either drop it off at the Physiotherapy Department, Location 26, or get in touch with the Oswestry Cambrian Rotary Club.”

If anyone would like us to come and pick up their walking aid to return to RJAH, please phone 01691 650854 or email oswestrycambrianrc@btinternet.com.”

Sight Loss Opportunity Group- Shrewsbury

Start Date:
21st August 2017

End Date:
21st August 2017

Start Time:

End Time:

Event title: Sight Loss Opportunity Group- Shrewsbury
Venue: Roy Fletcher Centre, 12-17 Cross Hill, Shrewsbury, SY1 1JE
Name: Sight & Hearing Loss Support
Email: shls@shropshire-rcc.org.uk
Telephone: 01743 342168
Event description: Note this meeting is a week earlier than usual due to the Bank Holiday. We will have an outing to Love Plants. Further details will follow to Shrewsbury group members.

SLOG groups offer all kinds of interesting and adventurous activities to encourage people who have sight loss to keep active, stay confident, meet and make new friends and have some fun. Please contact us for a programme.

If you need any more information on anything above please do contact me on 01743 342163 or shls@shropshire-rcc.org.uk

Improving communication with patients

“When I receive a letter confirming a hotel booking it is clear, concise and useful. I am instantly made to feel important and my confidence levels in that organisation soar.”

These are the words of Ian Green, who last week led a team of people at The Shrewsbury and Telford Hospital NHS Trust (SaTH) with the common goal of dramatically improving communication levels between hospital staff and patients.

The week-long long Rapid Process Improvement Workshop (RPIW) as part of SaTH’s partnership with the Virginia Mason Institute in Seattle – the USA’s ‘Hospital of the Decade’ – took place on Clinic 10 (Ophthalmology) at The Royal Shrewsbury Hospital (RSH).

Ian, a Learning and Development Trainer at SaTH, said: “From speaking to patients and learning from letters of concern it became apparent that a large number of cancelled Ophthalmology appointments were a result of patients not understanding the letter we sent them.

“The feedback was that the appointment letters were too wordy and didn’t focus clearly enough on the important facts. As a result appointments are being postponed because patients are attending the wrong hospital or not bringing required items with them.”

He added: “By taking a week away from our day jobs and focusing on this small, but significant, area of work it quickly became obvious that changes were needed. At one time we had 40 different appointment letter templates all saying the same thing, but differently!

“We now have just one letter, and furthermore it is clear and concise – much like you’d expect from a hotel or a business. We have removed a lot of unnecessary information, bolded up the important details and put them into a text box.

“We’ve also put the name of the hospital that the appointment is to take place at in large font at the top of the page and colour coded it. The other thing we have done is add an advisory sentence about the importance of reading the letter in full.”

Ophthalmology Outpatients is the fourth area that SaTH is conducting improvement work through its partnership with the Virginia Mason Institute. It is estimated that improvements made last week could save SaTH more than £500,000 every year.

The RPIW also revealed it was taking 56 days for a patient to receive contact from SaTH following a referral to Clinic 10 from their GP.

Ian added: “This is obviously not acceptable so what will happen going forward, as a result of the RPIW, is patients will receive an acknowledgment letter from the Trust within seven days of being referred. We are not reinventing the wheel, but what we do hope to achieve is a greater reassurance, and therefore a better experience, for our patients.”

Patient feedback played a key part in last week’s RPIW, and throughout the week they team took guidance from a regular visitor to the department, Lin Stapely, a visually impaired patient, and her guide dog Woody.

Ian said: “Having Lin with us for the week was a huge asset. It is one thing testing our ideas with Doctors and Nurses but hearing the experience of a patient who regularly uses the clinic was invaluable.

“Lin had very clear ideas about what would help patients and what caused difficulties, and as a result of her input all staff on Clinic 10 will be trained to provide assistance to visually impaired patients. Staff will be required to attend a training course and a watch a short video which our Communications Team made for us during the week.”

The team will now monitor the improvements made during their RPIW in an effort to sustain and/or improve the results. They will report their findings to the public after 30 days, 60 days and 90 days. Initially the changes will be tested on Clinic 10 at RSH but if they prove successful they will then be implemented more widely across the Trust.


Autumn Fayre

Start Date:
8th September 2012

End Date:
8th September 2012

Start Time:

End Time:
12 noon

Event title: Autumn Fayre
Start date: 08/09/2012
End date: 08/09/2012
Start time: 9am
End time: 12 noon
Venue: Senior Club, Chapel Street, Wem, SY4 5ER
Event description: Come along to the Autumn Fayre at Wem Senior Club on 8th September 2012. There will be numerous stalls including a tombola, hand crafted cards, home made cakes, books & dvds. Doors open at 9am and the 60p admission includes refreshments. The event is in aid of Lingen Davies, a local cancer charity raising funds to improve cancer services for the people of Shropshire and Mid Wales.

Contact details

Name: Louise Cliffe
Contact email: lingendavies@sath.nhs.uk
Contact number: 01743 492396