Telephone: 0800 7311 888
Textphone and Relay UK app: 0800 500 888
- Monday-Friday, 9am-8pm
- Saturday, 9am–6pm
- Sunday, 9am-1pm
- Public holidays, 9am-5pm (closed Christmas Day)
Address: (Post) Relay UK Team, Internal Box 14, Telephone House, 170 – 175 Moor Lane, Preston, Lancashire PR1 1BA
We’ll aim to get back to you in five working days from receipt of your letter.
British Sign Language (BSL)
Use the SignVideo BSL interpreting service to contact us. Find out how to contact us with BSL.
Our app makes those all-important phone calls easier. Simply type what you’d like to say and our assistant will relay the conversation in real-time. Watch our animation to find out how we can help you. https://www.relayuk.bt.com/about-relay-uk.html
Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology. You don’t need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet, or computer.
Conversations are easy to manage and relaxed. For fluent communication with anyone, anywhere, use Relay UK. Visit this page to know how to download Relay UK app. https://www.relayuk.bt.com/how-to-use-relay-uk/download-app.html