Important Changes to Department of Work and Pension (DWP) services

Customers can now call the DWP Helplines from 0800 to 1930 Monday to Friday for the following Benefits:

Calls may be answered more quickly between 0830 – 0930 or after 1800

Email Changes: Changes are also coming, if you need to email the DWP.

The GSI (Government Secure Intranet) network is being phased out across Government. As part of this change, the Department for Work and Pensions (DWP) including the Jobcentre network will remove ‘.gsi’ from their email addresses by 31 March 2019.

From 31 March 2019 if you need to contact the DWP by email using an existing DWP email address, you will need to change this from to

Leave a Reply