Housing & Care 21

Website: https://www.housing21.org.uk/
Email: enquiries@housingandcare21.co.uk
Telephone: 0370 192 4000 (Opening hours are Monday to Friday, 9:00 am to 5:00 pm. Offices are closed on bank holidays)
Address: Head Office, Housing & Care 21, Tricorn House, 51-53 Hagley Road, Birmingham B16 8TP

A leading national not for profit provider of retirement housing, and care services of modest means. We deliver affordable, contemporary, person-centred care and housing that meets individual needs improves well-being and promotes independent living.

We operate in over 150 local authority areas, managing around 20,000 Retirement and Extra Care properties and providing over 40,000 hours of social care each week.

Housing 21’s mission is to improve people’s lives by promoting independence and choice.

We provide two main service areas:

Retirement Housing

Housing for rent or sale with a court manager service available. People have their own homes and share communal facilities and space.

Extra Care

Extra Care services have increased on-site support, to enable individuals with illnesses or disabilities to live as independently as possible. People have their own flats and tenancies, and there is often a range of communal facilities available, such as hairdressers, restaurants and shops.

Our Extra Care facilities include:

  • sites where we are the landlord
  • sites where we are the provider of care and support
  • sites where we are both the landlord and provider of care and support

Our Principles

Our principles are shared across the organisation, and ensure that we offer our customers the best experience.


We’re committed to providing a modern and forward-thinking 21st-century service. This includes updating and modernising our existing housing, as well as developing new and innovative property designs and service models for the future.


We aim to be the lead provider of housing and care services and strive for continuous improvement and innovation in all that we do.


We will consistently deliver positive results for our residents, customers and staff. We will deliver tailored solutions that meet individual needs – not simply adopting and applying prescribed or standard responses.

Find us on Face Book @housingcare21 and Twitter @HousingCare21

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