Shropshire Audiology Services are now offering a Hearing Aid repairs and maintenance service by postal service. Whilst face-to-face Audiology clinics are temporarily suspended due to the COVID-19 (Coronavirus) pandemic, Shropshire NHS Audiology continues to provide non face-to-face services including postal, online and telephone support.
Postal Service for broken hearing aids
If you are experiencing problems with your hearing aid/s, you can send them, with the correct postage, to Audiology at the Royal Shrewsbury Hospital or the Princess Royal Hospital in Telford. A padded envelope containing two boxed hearing aids will cost approximately £3-4 to send from the Post Office.
So that they can return your hearing aids, you should provide a note in the envelope with your name and address, date of birth and a brief explanation of the problem with the hearing aid.
They will repair your hearing aid the day they receive it and send it back to you by first class post.
Shropshire Audiology Services can also offer phone and email advice for issues you are experiencing with your hearing aids, details of which can be found below.
Please note, due to social distancing measures there will be no drop–in repair service moving forward, the service will be available by booked appointment only.
Postal Service for Spare tubing, domes and batteries:
- Order online – https://www.sath.nhs.uk/wards-services/az-services/audiology (see green tab)
- email firstname.lastname@example.org
- Telephone 01743 261482
- SMS 07913 798467
Audiologist staff have continued to provide telephone consultations for Tinnitus and Hearing Therapy patients.
Sudden Hearing Losses:
If you have experienced sudden hearing loss, please ring your GP.
Please remember to have your hearing aids serviced and maintained regularly as it is important.