Telephone: 0300 1236600 Call FRANK Open 24 Hours Every day

Text: 82111 Text a question and FRANK will text you back.

Live Chat: service operates every day from 2 pm to 6 pm

Address: N/A

FRANK is a confidential advice service for anyone who is concerned about someone using drugs, whether family, friends or if you need help as a drug user. This website gives valuable information to anyone concerned about drugs. You can call FRANK at any time on 0300 1236600. You can also text a question or email FRANK. See details above.

Note if you are emailing Frank, the reply will come from and the subject line won’t have your question in it.

FRANK will only ever reply to you. You’ll never receive an email you didn’t ask for.

Text messages: The cost of sending a text to FRANK is the same as a standard text message – which will depend on your network tariff. There is no charge for receiving text messages from FRANK. Please don’t send picture messages as FRANK can’t view them.

Local Support Services:

  • Drugs Anonymous Movement 01952 249 131-Supports families and carers affected by drugs and alcohol. Offers a helpline, one-to-one support or group support, day and night.
  • Telford Substance Misuse Treatment and Recovery Service STaRS (under 18s) 0300 456 4291-Telford STaRS is a free and confidential specialist drug and alcohol treatment service for young people across Telford and Wrekin.
  • Telford Aftercare Team 01952 249 488-The purpose of TACT is to ensure there is a clear and safe program of recovery options available for people who are drug and/or alcohol dependent. Some of the services we offer include group activities, benefits advice, education and training and voluntary work. Through peer led support and mutual aid we believe that people can go on to lead a productive and fulfilling life in the community. Website:
  • Impact Alcohol Advisory Services- 01952 223 165 IMPACT provides a valuable and often life changing service to individuals including children and young people, couples and families. We receive no external funding to provide this service and we charge low fees for counselling so that as many people as need our support can afford it.  Can provide help for alcohol, drug, gambling and other issues .Website:


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