Confide Counselling Service (ceased 31/07/2019)


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Telephone: 01743 351319 (Monday to Friday 9.30 am-2.30 pm)  

Appointments Available: 9:30 am-8 pm Monday to Thursday, 9.30 am-5 pm Friday

Address: The Roy Fletcher Centre, 12-17 Cross Hill, Shrewsbury SY1 1JE

Confide is a Shropshire based registered charity, currently operating in Shrewsbury. It was established almost 30 years ago by a group of counsellors who believed in the importance of counselling and that it should be more widely available.

The services we offer have developed over time and now include Children and Young People’s Services, Armed Forces Services and Well-being at Work for employers. We have many years’ experience delivering NHS commissioned primary care counselling services and more recently providing children and young people’s services for the local authority. We are proud of our reputation as an innovative, professional, high quality provider to the NHS.

In our counselling services we see clients aged 11+ suffering with mild to moderate mental health problems like anxiety and depression. Typical problems that people present with include bereavement, relationship difficulties, trauma, family issues, confidence and self-esteem problems, work-place issues and stress. Statistics show that 1 in 4 of us is likely to experience a mental health condition at some point in our lives.

Confide counsellors are professionally supervised and covered by public liability and professional indemnity insurance. All counsellors who volunteer or work for Confide undergo stringent pre-employment assessments to ensure that they meet our standards. We use the Disclosure and Barring Service to ensure that our staff are suitable for working with vulnerable people. We are committed to quality training and support for counsellors and provide student placements and continuing professional development.

We provide individual counselling in Shropshire, Telford and Wrekin. We offer the following services:

  • Fast Track: Our Fast Track Service ensures that people are seen quickly. Also appointment times can be better tailored to individual needs.
  • Low Cost Service: Our charitable ethos means that we are able to offer some low fee counselling sessions. The service operates on a scale of fees depending on your income and personal circumstances.
  • NHS Service: We provide short-term counselling to patients registered with a GP surgery in Shropshire. You can refer yourself directly by telephone (you do not have to see your GP beforehand or ask your GP to refer you to us). There is no charge for this service but there is a waiting list and it could be some time before we are able to see you face to face.
  • Telephone Service: We now offer counselling by telephone for the above services at the same cost. This service is particularly suited to individuals who find it difficult or daunting to come for a face to face appointment, this service is available for those who live in rural areas, have caring responsibilities, are parents, have work commitments that make it difficult to find time to travel, who are disabled or who have a social anxiety which prevents them from getting out. Please visit the contact us page to apply for this service. 

Find us on Face Book @confidecounselling and Twitter @ConfideCounsel

We are on twitter @ConfideCounsel and we are on face book @confidecounselling

We are a Registered Charity number (CIO) 1156743

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