Chalk CIC


Email: N/A

Contact Form:

Telephone: 01691 655895

Address: Chalk CIC,28 – 30 Leg Street, Oswestry,SY11 2NN

CHALK supports the homeless and people living in poverty in the Oswestry and surrounding areas. CHALK provides vital services to the homeless, people living in poverty and as a general place for the community to turn when they need help. The original ethos remains, kindness and no judgment and will forever be the back bone of CHALK.

Our core work is:

  • Providing free furniture and everything to make a home to those experiencing furniture poverty and crisis.
  • Supporting the homeless, sofa surfers and people living in temporary accommodation in Oswestry and surrounding areas.We have been working with the homeless community of Oswestry and surrounding areas for nearly two years. The project started informally, taking an hour out of the day to take water and sandwiches out to everyone in the middle of summer, to warm blankets and hot drinks in the winter. People started to come to us asking for help. Sometimes for an extra blanket, sometimes in sobs of desperation.
  • Oswestry Christmas Day Open House is a community project which provides a full Christmas dinner, entertainment, gifts and transport to members of the local community on Christmas Day. Our aim is to tackle social isolation and hardship in the festive season, as well as reconnect our community in the true spirit of Christmas.


Find us on Face Book @ChalkCIC and Twitter @CHALKOSWESTRY



U&I Counselling CIC (Oswestry)



Contact Form:

Telephone:  0753 044 8000

Address: The Counselling Suite , 12 English Walls,Oswestry  SY12 9EG   

U&I Counselling is a voluntary service and the innovative vision of a group of local professional counsellors working to the BACP code of ethics*. The ‘Integrative Approach’ offers expertise in many counselling models to suit the individual; supporting client need at different points of therapy.

U&I Counselling Referral

Referral to U&I can be via a doctor, agencies or people can make direct contact concerning specific or multiple issues. It is a confidential professional service available to Young People, Individuals, Couples and Families. Flexibility allows short or long term face to face work. Many of our counsellors have specialised training in Schools and Young Peoples Counselling.

We are not a crisis service.


West Mercia Women’s Aid



Telephone: 01432 356146 (General Enquiries)

Helpline:  0800 783 1359 (24 hours) Herefordshire, Shropshire Telford and Wrekin

Domestic Abuse Helpline: 0800 980 3331

Address: West Mercia Women’s Aid, Head Office, PO Box 74, Hereford HR4 9WB

West Mercia Women’s Aid are a specialist organisation working primarily with women and children affected by domestic abuse.  They also support male victims whose needs are regarded as ‘high risk’. 

They operate across Herefordshire, Worcestershire, Shropshire and Telford & Wrekin, providing:

  • safe and secure emergency accommodation in refuge and safe houses,
  • Helpline support for those seeking immediate telephone advice and support,
  • community-based support for those living with friends or relatives, or who are in their own homes and surviving abuse,
  • group programmes and peer support networks, and
  • specific safety planning and support through the legal process for those whose circumstances are ‘high risk’.

West Mercia Women’s Aid now employs 44 staff and 12 volunteers, running a 24-hour helpline, 3 refuges and a well-developed and expanding outreach service in each county, which includes the provision of community support to families in all three counties, group programmes and links to education and employment opportunities, as well as Independent Domestic Violence Advisor services in all three counties.

WMWA is an active member of the County Domestic Violence Forums, Safeguarding Children Boards and other relevant multi-agency groups, working to increase the safety of victims and survivors and reduce societal tolerance of domestic violence.

WMWA is a full member of the Women’s Aid Federation of England.


Find us on Face Book @WestMerciaWomensaid and Twitter @WMWomensAid

Registered Charity Number 1078496

FirstStop Advice



Contact Form:   

Telephone: Adviceline 0800 377 7070 

Address: Elderley Accommodation Council, 3rd Floor, 89, Albert Embankment, London SE1 7PT 

FirstStop Advice is an independent, impartial and free service offering advice and information to older people, their families and carers about housing and care options for later life.

The service is provided by Elderly Accommodation Counsel (EAC) in partnership with a number of other national and local organisations, and brings together a wealth of expertise to help older people explore the options and choices open to them. We can provide specialist help on any aspect of care, support or housing for elderly people, including financial issues as well as statutory rights and entitlements.

A growing network of affiliated FirstStop Local services bring additional local knowledge, and in many cases can offer face-to-face advice including home visits. It is therefore our aim to now work closely with national and local partners who want to further develop the FirstStop model.

Find us on Twitter @EACFirstStop


Aspire (supporting people with spinal injury)



Telephone: 020 8954 5759

Address: Aspire, Wood Lane, Stanmore, HA7 4AP

Every eight hours someone is paralysed by a spinal cord injury.

Aspire is a national charity that provides practical help to people who have been paralysed by Spinal Cord Injury. A spinal injury can happen to anyone at any time, and no one is prepared for how it will change their life. Aspire exists because there is currently no cure. 

People with Spinal Cord Injury will lose muscle and sensory control and a large majority will become full time wheelchair users for the rest of their lives. Historically, the majority of spinal injuries have been sustained by those aged 21 to 30, with nearly three quarters of newly spinally injured people being male. However, Spinal Cord Injury is increasingly affecting older people now too.

Through its projects and programmes, Aspire offers practical support to the 40,000 people living with a spinal cord injury in the UK. This support allows people with spinal injury to lead fulfilled and independent lives in their homes, with their families, in their workplace and in leisure time.

Our services include:

Aspire Grants assists with the purchase of much needed equipment, giving those with a spinal injury the independence that most of us take for granted.

Aspire Housing provides fully accessible properties for use on a short-term basis while someone is adapting their property or looking for a permanent home to suit their needs.

Aspire Independent Living Advisors work in the Spinal Cord Injury Centres providing advice and guidance to patients.

Aspire’s Assistive Technology facilities ensure that everyone, regardless of the level of their spinal cord injury, has independent access to a computer.

Welfare Benefits Advice Service provides appropriate advice and support.

Aspire campaigns to make changes that will benefit every one of the 40,000 people living with a spinal cord injury in the UK.


Find us on Face Book @AspireASICharity and Twitter @AspireCharity


Registered Charity Number 20150181

Citizens Advice-Shropshire


Email: (For general enquiries about our organisation) 

Telephone: 03444 991100 (Shropshire Advice Line) Monday to Friday 10:00 to 16:00

Text relay: 03444 111 445

Address: Citizens Advice, Fletcher House, 15 College Hill, Shrewsbury SY1 1LY


Citizens Advice Shropshire (CAS) has been part of the local community since 1939. We provide free, independent, confidential and impartial advice to everyone  and campaign to improve the policies that affect people’s lives.

CAS also provide specialist services including:

  • Shropshire Information Advice and Support Service (IASS) acts as a first point of contact for parents and carers of children and for young people aged up to 25 who have special educational needs and disabilities (SEND) or related health and social care needs.
  • Pension Wise is a free and impartial government guidance service about the different ways you can take money from your pension.
  • Our debt team provides specialist advice on managing your money and dealing with your debts.

 Citizens Advice Offices: 

  • Ludlow –South Shropshire Citizens Advice Bureau, Ludlow Youth Centre, Lower Galdeford, Ludlow SY8 1RT Telephone 03444 991100 Monday to Friday 10 am to 4 pm except for Tuesday when they are closed unless you have an appointment.  Opening Hours for drop ins -Monday, Wednesday and Thursday 10 am to 12.30. Appointments on each of these days from 13.30 
  • Oswestry Citizens Advice Bureau, 34 Arthur Street, Oswestry SY11 1JN  Telephone 03444 991100  are Monday to Friday 10 am to 4 pm except for Tuesday when we are open to 6 pm.  Opening Hours for drop ins -Tuesday, Wednesday & Friday 10 am -12.30 Appointments on each of these days from 13.30 
  • Shrewsbury-Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Telephone 03444 99 11 00  Telephone 03444 991100  are Monday to Friday 10 am to 4 pm except for Tuesday when we are open to 6 pm. Opening Hours for drop ins Monday, Tuesday, Thursday, Friday 10 am-12.30 pm. Appointments on each of these days from 13.30.  Closed on Wednesdays.


  • Bishops Castle – Enterprise House Station Street Bishop’s Castle Shropshire SY9 5AQ. Opening times 10 am – 12 noon first and third Monday of each month.

    No appointment is necessary at this outreach.

  • Bridgnorth closed December 2013

  • Broseley Outreach, Broseley Medical Centre, Bridgnorth Road, Broseley TF12 5EL

    Opening hours Tuesday drop in 09.30 am to 11.00 am. Appointments from 11 am. 

  • Church Stretton Outreach, Mayfair Community Centre, Easthope Road, Church Stretton SY6 6BL Opening hours Thursday 9.30 am-12 noon. No appointment is necessary at this outreach. 
  • Craven Arms Outreach, Craven Arms Community Centre, Newington Way, Craven Arms SY7 9PS  Opening hours: 9:30 am to 11:30 am first Monday of the month. No appointment is necessary at this outreach. 
  • Whitchurch, Whitchurch Civic Centre, High Street, Whitchurch, SY13 1AX Opening Hours are Wednesday 10 am to 1 pm There is CCTV at the Civic Centre, but not in the rooms we use for interviews. Please don’t leave any messages or post at the Civic Centre and don’t try to make an appointment through the Civic Centre.

GP Outreaches:

  • Albrighton: This service is only available to residents of Albrighton, Pattingham and  patients registered at Albrighton medical practice. To make an appointment please contact the practiceAlbrighton Medical Practice, Shaw Lane Shropshire WV7 3DT
    • Market Drayton:  This service is only available to patients registered at and referred by Market Drayton Primary Care Centre. Appointments can be made by contacting 07940 966542.

      Market Drayton Primary Care Centre, Maer Lane, Market Drayton, Shropshire TF9 3AL

Click here for CAB Shropshire:

To make an appointment / check opening days phone 08444 99 11 00.  All premises are wheelchair accessible and deal with the whole range of queries.

Find us on Face Book @CABshropshire and Twitter @CABshropshire

Citizens Advice Shropshire. Charity registration number 1085220

Anchor Hanover


Telephone: 01480 475069

Address: Nelson House, Alington Road, Little Barford, St Neots, Cambridgeshire PE19 6RE

In November 2018 Anchor Trust and Hanover Housing Association merged to form Anchor Hanover

Hanover and Anchor share proud histories, similar values and bold ambitions. Now, as Anchor Hanover, we’ll build on our achievements to do more, at a bigger scale, than we could before. As one organisation, we’ll transform housing and care so more people have a home where they love living.

Our customers are at the heart of everything we do. So before coming together, we consulted with them and used their views to guide our merger. You can find out more about how we achieved this on either the Hanover or Anchor website.

Together we’ll be a bigger, stronger and more resilient organisation, able to invest in new services and innovate to meet future needs. We’ll negotiate better contracts with suppliers and pool resources and expertise. Plus, this empowers us to give our customers greater value for money.

Our customers now have a bigger range of housing and care options – while our colleagues have wider career choices. We know that quality services start with quality people so we work hard to be recognised as a leading employer to retain and attract the best in our industry.

Coming together gives us greater influence in the communities we serve, influencing care and support locally and working with local authorities, health providers and the voluntary sector. Our experience opens doors, enabling us to be leading partners in Health and Wellbeing Boards and the NHS. 

We’ll also shape national policy and debates about ageing. Our combined expertise allows us to influence national policies for people in later life. Together, we’ll build on our reputations as strong and respected players with politicians, policy makers and the public. We’ll lobby for the best policies for people in later life and work together with key organisations to secure them. Plus, we’ll always ensure that the voices of older people are at the heart of the debate.

As a bigger organisation we can access more investment to build more properties for people in later life than before. Our ambitious development plans include social rented, shared ownership and homes for sale. We’ll also continue to be a major provider of residential care. 

As England’s largest provider of specialist housing and care for people in later life, we’re committed to creating choice and opportunity for everyone.

Our merger means we now provide 54,000 homes for people in later life across almost 1,700 sites and operate in more than 90% of local councils in England

We offer an impressive range of services:

  • affordable rented properties
  • extra care housing
  • spacious leasehold apartments
  • accessible bungalows
  • downsizer homes
  • luxury retirement villages

…and more than 100 residential care homes offering everything from respite stays to specialist dementia care.

Citizens Advice -Telford and Wrekin

Advice line: 03444 991100 (24 hours a day)

The registered office of national Citizens Advice is: Citizens Advice,  3rd Floor North, 200 Aldersgate Street, London EC1A 4HD

This is an administrative office and no advice is available here. 03000 231 231 (admin only no advice available on this number)

Telford and Wrekin


Telephone: 0300 300 1165

Address: 40, Tan Bank, Wellington, Telford TF1 1HW

The Citizens Advice service helps people to:

  • resolve their legal, money and other problems
  • provides free, independent and confidential advice
  • influencing policymakers

Every Citizens Advice is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

In Telford and Wrekin here you will find details of where to get help:

Visiting an Outreach Session Our outreach sessions work on an appointment only and drop-in service, dependent on the location.

  • First Point, TWC, Southwater One, Southwater Square,Telford TF3 4JG Monday – Friday 9.00 am – 4.00 pm. To book an appointment call 01952 459268
  • Madeley Library, 21-22 Russell Rd, Madeley, Telford TF7 5BB (Supported by Madeley Town Council) Every Tuesday appointments – 10.00 am – 3.00 pm. To book appointments call 01952 382950.
  • The Sambrook Centre, Grange Avenue, Stirchley, Telford TF3 1FL (Supported by Stirchley & Brookside Parish Council) Every Wednesday, Drop-in service – 9.30 am – 11.30 am
  • The Guildhall, High Street, Newport TF10 7AR (Supported by Newport Town Council) Every Thursday, Drop-in service 10.00 am – 1.00 pm
  • Brookside Central, Bembridge TF3 1ND (Supported by Big Local) Every Thursday, Drop-in service 9.30 am – 12.30 pm
  • Dawley Christian Centre, High St, Dawley, Telford TF4 2EX (Supported by Great Dawley Parish Council) Every Friday, Drop-in service 10.00 am – 12.30 pm

We will give you a short interview so that we can identify the situation and the next steps necessary to provide you with the appropriate assistance. If we are able to offer you advice on the day, we will. If however your case requires further investigation or specialist advice, we may make an appointment for you to attend at the bureau in Wellington or to return to the outreach at another time.

Find us on Face Book @TelfordCAB and Twitter @TelfordCAB

Registered charity number 279057

Care & Repair in Powys (Gofal a Thrwsio ym Mhowys)

Website: or Welsh


Telephone: 01686 620760   or   0300 111 3333

Address: Care & Repair in Powys, Ty Canol House, Ffordd Croesawdy,Newtown, Powys SY16 1AL

Do you need help to live safely and independently in your own home as you get older?

Care and Repair in Powys provides expertise, advice and practical support to older people or people with disabilities who need to undertake repairs, renovations or adaptations to their home. We do this to help people remain living at home independently, comfortably, safely and securely.

We can:

  • Give expert advice on options to adapt or repair your home
  • Give help on finding sources of funding for the work that needs to be done
  • Give advice on welfare benefits to check you are receiving your full entitlement
  • Assess and advise on safety and security in the home
  • Help you find a reputable building contractor for larger jobs
  • Provide a technical service to inspect the work upon completion
  • Keep you informed on progress and check you are happy with the work done

We cannot:

  • Fund the work ourselves
  • Guarantee the work of contractors
  • Supervise or directly oversee the work of selected contractors

Other: as well as the above:

  • We can provide a Rapid Response service for people aged 50 and over, who own their own homes or are private tenants. The scheme can help people to be discharged safely from hospital, and also helps in preventing hospital admissions by minimising the risk of falls and injury in the home.
  • We run The Healthy Home Service. a Care and Repair based visiting service for older people, living in Powys, to assess and advise on safety and security in the home.

The advisory services of Care and Repair in Powys are free.

Who is eligible to be a client of Care & Repair in Powys? Click here: or in Welsh

What can care and Repair do for me?  Click here: or in Welsh

Find us on Twitter @CRPowys

Care & Repair in Powys is a Community Benefit Society (Reg. No. 29535R) with charitable status.

Back Up-transforming lives after spinal injury



Telephone: 020 8875 1805

Address: Back Up, 4 Knightley Walk, SW18 1GZ

Back Up is a registered charity (Registered Charity No. 1072216) It exists to transform the lives of everyone affected by spinal cord injury.

That means delivering a range of services to build confidence and independence back into people’s lives, and offering a support network when it is needed most. It also means challenging perceptions of disability – that life with spinal cord injury can be a full and active one. Many of our volunteer and staff team have been affected by spinal cord injury, and have a strong understanding of the challenges an injury can pose. We support over 800 people a year – of all ages and injury levels – to lead the life they want. We are there at every stage, and we are there for families and loved ones too.

Our outreach team deliver vital wheelchair skills training in hospitals and spinal centres, and contact people once they return home, offering an understanding ear and practical advice. Our residential courses help people with a spinal cord injury build confidence, give them a supportive network and opportunities to learn life skills that allow them to be as independent as possible. Our Back Up to Work course and education inclusion service support people as they find their way back to work and education. Our mentoring service matches people with a spinal cord injury and their family members with someone who has been through the same situation. They are there to listen on a regular basis and help people move forwards with their lives.

Find us on Face Book @backuptrust and Twitter @backuptrust

Registered Charity No. 1072216 and SC040577