Website: https://www.btplc.com/inclusion/index.htm
Contact Form: https://bt.custhelp.com/app/contact_email/c/1885
Textphone: 0800 800 150
General number: 0800 800 150
Address (Correspondence) BT Correspondence Centre, Providence Row, Durham DH98 1BT
Contact us using British Sign Language (BSL)
BSL users can use the SignVideo interpreting service to get in touch with us.
How to use the Sign Video interpreting service
Contact wizard
Alternatively, you can use our Contact wizard. We’ll ask you a few simple questions about what you want to contact us about to make sure you get through to the right person. You’ll then be able to choose whether you want to phone or email us.
If you’re one of the millions of people in the UK living with an impairment, this site is for you. We’ve brought together a wealth of information and advice on how you can use the phone, internet and TV to carry on doing everything that’s important to you – whether it’s staying in touch with friends and family, keeping on top of your bills or watching the latest blockbusters.
Twitter 
If you’re familiar with Twitter, you can contact us @BTCare. We’ll tweet you back as soon as we can.
BT products that can help with hearing, sight dexterity or mobility loss; try before you buy, exhibitions at events, help with communications, getting online.