6th December 2017
12th January 2018
Ask, Listen, Do is a new concerns and complaints project running an online survey from 22 November to 12 January – tell us about your experiences.
Children, young people and adults with a learning disability, autism or both have a right to good care, like everyone else. People and their families also have a right to say how they feel about this care and how happy they are with it, be it from giving feedback to talking about a concern with staff, or making a written complaint to the organisation
The law says organisations must listen to everyone equally and make reasonable adjustments for people’s disabilities, so people and their families do not lose out. When a complaint is about something that has caused or may cause harm to someone, this can become a safeguarding concern or a crime. This gives the organisation other duties to keep the person safe and to work within the law.
NHS England is working with the Local Government Association and others on this new project about concerns and complaints in health, education and social care.
To read more about this survey which closes on Friday 12th January 2018 click here: https://www.shropshire.gov.uk/the-send-local-offer/practitioners/senco-spotlight-news/ask-listen-do-nhs-survey-tell-us-about-your-experience/