Alert-COVID-19 Track and Trace scam

Please be aware to this scam regarding COVID19 Track and Trace has now reached Shropshire. This information has come via the Chief Inspector (SNT) Shropshire Policing Area. It is important that SDN alerts its readers.

Basically the neighbour had a call from someone purporting to be from the Track and Trace system.  This is a transcript of that call:

Scammer – ‘Good morning, I’m calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.’

Victim – ‘OK. Can you tell me who that person was?’

Scammer – ‘I’m not able to tell you that. That is confidential information.’

Victim – ‘Right. Um… so ….’

Scammer – ‘But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?’

Victim – ‘Ok (gives address)’

Scammer – ‘Thank you – and I just need to take a payment card so that we can finalize this and send the kit to you.’

Victim – ‘Sorry – a payment card? I thought this was all free?’

Scammer – ‘No – I’m afraid not. There is a one-off fee of £50 for the kit and test results. Could you read off the long card number for me, please, when you’re ready.’

Victim – ‘No – that’s not right. This is part of the NHS so there’s no charge.’

Scammer – ‘I’m afraid there is. Can you give me the card number please – this is very important, and there are penalties for not complying.’

Victim puts the phone down.

Fortunately the victim in this case had not given any card details and no money handed over.  The neighbour will be advised to inform Action Fraud.

SDN says: We hope none of you will be the victim of a scam but unfortunately scammers are plagueing people all the time. Should you be unfortunate to become a victim of a scam, please,

  • if you have given any  information that results in money being taken, in the first instance call your bank or credit card company. The sooner you act the better.
  • Scammers are “chancers” and get us when we are off guard so don’t be embarrassed to tell someone ie a carer, advocate, family but also report it to Action Fraud. Call 0300 123 2040 or report it via this link
  • Remember with your permission someone else can report the scam for you. Action Fraud is open 24/7. The more scams are reported the better the chance of bringing people to justice and protecting everyone.

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