Monthly Archives: May 2010

Guide to Benefit Changes.


Telephone: 0117 9514 337

The guide is aimed at giving a quick memory jogger as to what has changed this year. The guide will be updated as the year progresses. Other guides available:

  • benefit changes
  • employment and support allowance
  • the benefits system

Social Welfare Training also offers a variety of courses.

Social Welfare Training’s services are-

  • legal rights based- grounded in Social Security Law. We explain legal rights and how to enforce them.
  • high quality- regularly updated, produced by experts with over 20 years experience, reviewed by a Senior peer reviewer for the Legal Service Commission, delivered by experts.
  • accredited- the Solicitors Regulation Authority has authorised us to award Continuing Professional Development(CPD) points for solicitors.
  • well reviewed- 96% of participants tell us our training is excellent or good.
  • part of ongoing learning- our courses are one part of a package which includes free newsletters, discussion, Benefit rate posters and downloads.
  • cost effective- competitively priced.

VISS (Sign Language Interpreting Service) Shropshire Ltd


Contact Form:
Telephone: 01743 250850    Fax: 01743 466581 (Office Hours-Monday-Thursday 9 am-5 pm and Friday 9 am-4 pm)
SMS: 07890 962 898
Skype: viss.interpreting
Address: VISS, The Lantern, Meadow Farm Drive, Shrewsbury SY1 4NG

24 Hour Emergency Service: If an Interpreter is required in an emergency situation: please call 01743 210850 where we can redirect your call.

VISS is a not-for-profit company providing professional communication services for Deaf, deafblind and hard-of-hearing people living in Shropshire and Telford & Wrekin.

VISS offers the following communication services:

  • British Sign language (BSL)/English interpreting
  • Interpreting for deafblind people
  • Lip-speaking
  • Deaf Awareness Training
  • Speech-to-text/electronic note-taking
  • Manual note-taking
  • Document translation
  • 24/7 emergency phone/text contact

Some  settings where these services are required:

  • Surgeries and hospitals
  • Police
  • Courts
  • Solicitor’s appointments
  • Social Services
  • Education
  • Employment interviews
  • Training
  • Citizen’s Advice 
  • Financial services
  • Religious settings
  • Staff meetings
  • Public meetings
  • Conferences
  • Theatres

All services provided by VISS are confidential, impartial, simple to use and are of benefit to deaf, hearing impaired and hearing people.

Find us on Face Book

Welcome to SDN Newsletter Issue 1 (May-June 2010)

Welcome to SDN Newsletter May – June 201o Issue 1.

It’s an exciting time for us being able to launch our first newsletter online. It will be published bi-monthly and is full of news, reviews of events, what’s on, meetings and social events taking place across Shropshire.

You can download the newsletter for free either as a PDF or word document below.

July-August 2010 Newsletter coming very soon!

We need your stories, news and events and images to make it a success. Fill in the Events form to have your event listed on our website.

You can also contact us to let us know what is happening in your area.

Diabetes UK

Telephone: 020 7424 1000
Address: Wells Lawrence House, 126 Back Church Lane. London E1 1FH
Diabetes Careline:


Telephone: 0345 123 2399 (Monday to Friday, 9 am to 6 pm)  Fax: 020 7424 1001

Contact Form:


Diabetes UK Midlands (includes West Midlands)


Contact Form:
Telephone: 01902 916444
Address:  Diabetes UK Midlands Suite 2C, St David’s Court,,Union Street,,Wolverhampton WV1 3JE


There are local groups at Telford -contact 07950 237328 & Shrewsbury (please complete form on website to make contact)

SKiD (Shropshire Kids Voluntary Group)

Contact Form:

Roberta Hill (Chair) – 07756 780008 or

Tina Williams (Treasurer) – 07793 679059 or

Ann Griffiths (Secretary) – 01743 791351 or

Shrewsbury Kids Diabetes UK Group (previously known as S.K.I.D. – Shrewsbury Kids Insulin Dependent) was initially set up in 2005 and was formerly set up as a charity affiliated to Diabetes UK in 2007/08, thus allowing the Group to fund-raise to support the various activities we aim to provide each year.  We send out quarterly newsletters to the families registered with us and these newsletters sets out our aims and also gives details of meetings, events and activities, together with contact details.  We meet four times a year as a committee.  These meetings are important to planning events and fundraising but they can be, in themselves, an opportunity to chat and discuss some of the frustrations or successes you may be facing in caring for a child with diabetes.

Diabetes UK is the largest organisation in the UK working for people with diabetes, funding research, campaigning and helping people live with the condition. Services offered include:

  • Advice on Diabetes and information on research, recipes, etc.
  • My life – for young people with diabetes, with separate websites for children, teenagers and young adults
  • Diabetes Awareness Training for health professionals not specialising in diabetes
  • Balance magazine for diabetes sufferers, Diabetes Update magazine for professionals, On the Level magazine for teenager, Tadpole Times magazine for young children and Diabetes Lifestyle magazine for black, Asian and minority ethnic communities
  • Advocacy Service provides advocacy to people with diabetes as well as friends, family and carers. The Advocacy Service will prioritise people who may be potentially vulnerable. This means people who:
    – Have a learning disability
    – Have physical or sensory impairments; or are very seriously ill
    – Have a mental illness including dementia
    – Are older (over 60)
    – Are a child (under 17)
    – Are in a form of institution; this includes hospitals, care homes, prisons
    – Have very poor spoken or written English
    – Financial Service, including information on all types of insurance
    and financial planning

Diabetes UK Midlands offers the following services:

  • Events for children with diabetes, adults with diabetes, and families where a child has diabetes. These include children’s holidays, adult weekends and family weekends.
  • Measure Up campaign Roadshow
  • Fundraising events
  • Walk the extra mile 2010 events
  • Diabetes Awareness events
  • Volunteering

There are local groups in Shrewsbury & District, Shrewsbury Kids Group and Wrekin Parents (WiKiD) – details from Diabetes UK Midlands and email


Find us on Face Book @diabetesUK and Twitter @diabetesUK

Diabetes UK, a charity registered in England and Wales (no. 215199) and in Scotland (no. SC039136)

Deaf & Hard of Hearing Clubs in Shropshire

Full Details and programmes of Hard of Hearing Clubs at Ludlow, Market Drayton, Shrewsbury, Telford and Whitchurch with contact details and programmes can be found on the Shropshire Sensory Impairment website.



Contact Form:

Telephone:  0845 833 9585

Address: Shropshire Deaf and Hard of Hearing Forum,C/o Hearing Loss Support at Shropshire RCC4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury SY2 6LG

Forum Details: There are three public forum meetings each year focusing on issues related to hearing impairment. These meetings are open to anyone who has a hearing impairment, their families and anyone else who wants to find out more about related aspects.  In addition to interesting speakers there is an opportunity for discussion over coffee and tea. We always have a BSL translator at forums to allow sign language users full involvement, we also have a loop system operating for hearing aid wearers.

Shropshire Groups and Clubs:

Ludlow Hard of Hearing Group:

Telephone: Ludlow Hard of Hearing Group gives support for hard of hearing people. The Group usually meets on the first Monday of the month 2.00 pm to 4.00 pm at St Peters Catholic Church, Hewley Road, Ludlow SY8 for various talks and activities. Loop system in operation. New members always welcome.


Market Drayton Hard of Hearing Club:

Market Drayton Hard of Hearing Club. Telephone: 01630 652441 for more information. Mrs B Riley, Secretary, 50 Stafford Street, Market Drayton, Shropshire, TF9 1JB.

Market Drayton Hard of Hearing Club meetings are held on the first Monday in the month at 2.30 pm at Methodist Rooms, Clive Road, Market Drayton, Shropshire. There is friendship and support to combat loneliness and a feeling of isolation. Outings and parties are arranged and help with lipreading and hearing aids is also available. Home made refreshments are available at the meetings. Annual subscription is £5.00


Shrewsbury Deaf Club:

We meet on the 2nd Monday of the month at the United Reformed Church Hall, Coleham Head, Shrewsbury,SY3 7 BJ. We have a varied programme of speakers followed by tea and biscuits & a lot of chat. We aim provide information on hard of hearing matters. We always close the meeting with a raffle and a joke! We are a friendly group who all understand the problems of being hard of hearing. We have a loop and a text- to- screen system in operation.

Contact: Mrs Catherine Parry

Telephone: 01743 369509



Telford & Wrekin Deaf Club:

We are a small friendly group who meet on the first Tuesday of each month (except January) 10.30 am to 12 Noon at Hadley Methodist Church, High Street, Hadley, Telford, TF1 5NG.   Admission is £1 and 50 p for refreshments;  we also have a raffle.  New members can be sure of a very warm welcome.

Contact Mrs Chris Nock, Chair Person.

Telephone: 01952 604410  



Cruse Bereavement Care


Shropshire, Telford & Wrekin Area Referral Line : 0845 6066812 Charges apply, please check with your provider

Helpline (Free) 0808 808 1677 (National Helpline for Bereavement Support)

Email: shropshiretelford&

Address: The Roy Fletcher Centre, 12-17 Cross Hill, Shrewsbury SY1 1JE

Young People’s Daytime Helpline: Free 0808 808 1677 (Monday – Friday  9.30 am – 5.00 pm or visit )

Shropshire Cruse is a local branch of the Cruse Bereavement Care charity, which provides bereavement services nationwide.  

Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Services are provided free to bereaved people. The charity provides support and offers information, advice, education and training services.

If you would like to find out more about Shropshire Cruse and the services it provides, you can call the Shropshire Referral Line on 0845 6066 812 or access their website by clicking on the link below:

Find us on Face Book Cruse Bereavement Care and Twitter @CruseCare

Cruise Bereavement Care is a Registered Charity No. 208078 

Talking Newspapers

National Talking Newspapers and Magazines: (now RNIB Newsagent)

Link to National Talking Newspapers websiteWebsite:


Telephone: 0303 123 9999

National Talking Newspapers and Magazines, National Recording Centre, Heathfield, East Sussex, TN21 8DB

West Shropshire Talking Newspaper(covers Shrewsbury area) :


Telephone: 01743 364 726  (when leaving a message please give your telephone number first.)

West Shropshire Talking Newspaper, Fletcher Centre, Cross Hill, Shrewsbury, SY1 1JE

West Shropshire Talking Newspaper provides local news and information, recordings are made on USB memory sticks, or you can listen via internet radio. It is a free service to the blind and partially sighted

Oswestry Talking Newspaper:

Website: There is no website for OTN

Telephone: Sandy or Bev –Tel: 01691 830726, John –Tel: 01691 650388, Andrew or Helen –Tel: 01691 671766

East Shropshire Talking Newspaper For Blind:



Telephone: 07989 815 659  (Wednesday 8 am to 9.30 am, answerphone at other times, leave your contact details and they will call you back)

Address: C/O Shropshire Star, Waterloo Road, Ketley, Telford TF1 5HU Telephone 01952 241 888

NTN&M provides national newspapers and magazines in a variety of accessible formats, for visually impaired and print disabled people who find reading a strain. Audio tape remains the most popular, with about 30,000 cassettes being dispatched each week to visually-impaired listeners. However, more and more people are opting for the more easily navigable audio CD while still others are signing on for the electronic service service (computer disk, e-mail, internet download, CD-ROM and now MP3 Download) which not only allows access to complete publications (audio tapes and CDs have a restricted capacity which only allows for edited highlights from each publication), but greatly increases the speed of delivery. Indeed, a number of blind people are now able to receive and browse their daily papers quicker than sighted readers!

Services vary for local Talking Newspapers and you are advised to contact them direct for more information.

Working Together (Ludlow)


Telephone: 01584 318925

Address: 3 Fish Street, Ludlow, Shropshire SY8 1TY 

Working Together is a registered charitable company situated in Ludlow, South Shropshire. It is run by  a dedicated team of members, trustees, volunteers & carers. Working Together provides support, training, work opportunities and recreational activities for people with learning disabilities. We do not seek to replace or compete with existing services, instead we work with them to promote partnership & enhance provision.

Their aim is to establish an organisation that is central to the lives of people with learning difficulties which is firmly rooted in the local community.

Activities include:

  • WorkingTogether Cafe
  • Rockspring Together
  • Tuesdays
  • Diversity Club (>25 yrs)
  • Junior Diversity (18 – 25 yrs)
  • Youth Club (11-18 yrs)
  • Diners Club
  • Sewing Bee
  • Sports Club
  • Writers Club



Registered Charity No: 1147358

WRVS now RVS (Royal Voluntary Service)


Telephone: 0845 608 1222 (8 am-6 pm Monday to Friday to find out about services in your area)

Contact Form:

Address: Royal Voluntary Service, Cardiff Gate, Beck Court, Cardiff Gate Business Park, CARDIFF, CF23 8RP

To mark our 75th anniversary, WRVS have relaunched as Royal Voluntary Service. Along with a new name, we also have a new logo, and a new slogan: ‘together for older people’ Research shows that the name WRVS (which stood for Women’s Royal Voluntary Service) did not reflect what we do, and hindered new people understanding and feeling inspired by our work. ‘Royal Voluntary Service’ is more easily understood; it conveys a sense of our history and belief in the power of volunteering, as one of the largest volunteer organisations in Britain  It is also more inclusive, showing that we are here for men as well as women.

Older people tell us there are five key conditions that need to be in place to live well:

  • Respect for who I am
  • I can get the help I want
  • I feel in control
  • I feel that I belong
  • I have people I can trust’

RVS can help:

In the home: Meals on Wheels, Home library services, Good Neighbours, Community transport

In the community: Lunch clubs, Social centres and community clubs, Information centres and cafes, Community centres and cafes

In hospitals: Hospital shops and cafes, Home from Hospital, Greeting and guiding, Patient support, Gifting

In emergencies and disasters: Evacuation to rest centres, Helplines and casualty bureaus, Crisis support, Emergency feeding, Emergency response training

The Armed Forces: Services welfare, Soldier support, Locations

Click here to find out about Shropshire, Telford and Wrekin Royal Voluntary Service

Click her to find out what is happening in Shropshire:


Find us on Face Book @royalvoluntaryservice and Twitter @RoyalVolService

Registered Charity Number 1015988 

Shropshire Council Customer Service Points

Telephone: 0345 678 9000

Address: Shropshire Council, Chief Executive’s Office, Shirehall, Abbey, Foregate, Shrewsbury Shropshire SY2 6ND

Staffed Customer Service Points provide:

  • council/public information and services
  • community information to help with your everyday queries on health and care, money, leisure activities, what’s on and much more ….
  • specialist advice sessions
  • free on-line access to information and services

Note: Not all services are available at each Customer Service Points. You need to click on this link to find out what can be accessed at the Customer Service Point you intend visiting including opening times: Some services you will be able to access via a free telephone link in the customer service points,

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.


Find us on Face Book @ShropshireFamilyinfo