Monthly Archives: March 2010

Housing & Care 21

Telephone: 0370 192 4000 (Opening hours are Monday to Friday, 9:00 am to 5:00 pm. Offices are closed on bank holidays)
Address: Head Office, Housing & Care 21, Tricorn House, 51-53 Hagley Road, Birmingham B16 8TP

A leading national not for profit provider of retirement housing, and care services of modest means. We deliver affordable, contemporary, person-centred care and housing that meets individual needs improves well-being and promotes independent living.

We operate in over 150 local authority areas, managing around 20,000 Retirement and Extra Care properties and providing over 40,000 hours of social care each week.

Housing 21’s mission is to improve people’s lives by promoting independence and choice.

We provide two main service areas:

Retirement Housing

Housing for rent or sale with a court manager service available. People have their own homes and share communal facilities and space.

Extra Care

Extra Care services have increased on-site support, to enable individuals with illnesses or disabilities to live as independently as possible. People have their own flats and tenancies, and there is often a range of communal facilities available, such as hairdressers, restaurants and shops.

Our Extra Care facilities include:

  • sites where we are the landlord
  • sites where we are the provider of care and support
  • sites where we are both the landlord and provider of care and support

Our Principles

Our principles are shared across the organisation, and ensure that we offer our customers the best experience.


We’re committed to providing a modern and forward-thinking 21st-century service. This includes updating and modernising our existing housing, as well as developing new and innovative property designs and service models for the future.


We aim to be the lead provider of housing and care services and strive for continuous improvement and innovation in all that we do.


We will consistently deliver positive results for our residents, customers and staff. We will deliver tailored solutions that meet individual needs – not simply adopting and applying prescribed or standard responses.

Find us on Face Book @housingcare21 and Twitter @HousingCare21

Hearing Link -UK Hearing Loss

Email: (General Enquiries)

Email: or use the form at this link
Telephone: 07526 123255 
Mobile SMS 07526 123255

Head Office Address: 8 Saffrons Road, Eastbourne, East Sussex BN21 1DG


Hearing Concern LINK is the newly united charity providing support and information to people with a hearing loss and their families (formerly Hearing Concern and the LINK Centre for Deafened People). We are delighted to announce that Hearing Link has merged with Hearing Dogs for Deaf People, following the public announcement on 18th July 2017 at the Hearing Dogs AGM

Hearing Concern LINK provide courses and programmes to help you manage hearing loss, volunteering opportunities to develop skills, or if you’d like to enjoy a holiday with communication support or read our feature magazine.


  • Intensive Rehabilitation Programme for Deafened People
  • Short Courses for Deafened People
  • Self-Management Course, Outreach Volunteers
  • Hearing Advisers
  • Disability Living Allowance (DLA) Advice and Support
  • Helpdesk
  • Sound Advice – Cochlear Implant Support
  • Changing Your Telephone
  • Getting Together: National Convention, Events, Social Support Groups
  • Raising Awareness: Training for Professionals, Research, Campaigning
  • Leisure: Holidays, Lipspeaking Tours, Holistic Therapy

Please note that as a UK charity, Hearing Link is only able to accept enquiries from people resident in the UK.

Find us on Face Book @HearingLink and Twitter @Hearing Link

  • Registered charity in England & Wales: 293358
  • Registered charity in Scotland: SC040486

Headway Shropshire



Telephone: Local Helpline: 01743 365565 (Open weekdays 9 am -4.30 pm) There is a 24 hour answering machine if you wish to leave a message.

Office/Day Support: 01743 365271

Address: Headway Shropshire, Holsworth Park, Oxon Business Park, Shrewsbury SY3 5HJ

Telephone: 01743 365565, Minicom: 01743 365563 Fax: 01743 365563 ABICS: 01743 365309

Our primary goal is to give people their lives back after acquired brain injury. We do this by offering them encouragement, rehabilitation and support in the hope that we can eventually help them to return to living independently or enable them to participate in life as fully as possible, with the least amount of possible assistance. We also provide support, advice and information to carer’s, families, friends and colleagues of people with a brain injury, and additionally we help, advise and support, health and social care professionals who may be supporting someone with a brain injury.

 We also run carers support groups as we know firsthand how difficult it is to be a carer; taking the time to look after yourself when you care for someone is often forgotten, we also provide support for the carers loved one whilst the group is running to enable them to attend.

Over the years we have evolved from a small informal ‘drop in’ support group, based in the Royal Shrewsbury Hospital, to a charity that supports adults with an acquired brain injury, 5 days a week on site, 7 days a week in their own homes and we have recently expanded into offering 24 hour support for those who need a high level of care and support.

Headway Shropshire provides the following:

  • Rehabilitation & Re-Ablement Centre -Open 9.30 am to 3.30 pm five days a week.
  • Information Service/Helpline
  • Outreach Service is a free service to help make contact with those who have suffered ABI (Acquired Brain Injury) & their families-contact us for more details.
  • Domiciliary Care & Support (ABICS)
  • Newsletter

Find us on Face Book @headwayshropshire and Twitter @Headwayshrop

Headway Shropshire is a registered charity (Registered Charity Number 1100376)

Full Circle Arts (Ceased trading 31/03/2017)


Telephone: N/A

Email: N/A

Address: N/A

After 29 years of working with and for disabled and Deaf people in the North West we are sad to announce the closure of Full Circle Arts. Unfortunately following successive funding cuts it’s simply no longer viable for us to continue.

We are proud to have supported the arts sector to be more accessible, not just by changing buildings physically, but by challenging people’s attitudes. We brought disability rights to the attention of cultural leaders.

We have worked with many young people over the years. It has been a pleasure to see them grow and develop their own cultural organisations; using the experiences and mentoring provided by FCA. We’d like to thank all the wonderful artists, young people, and organisations we have worked with to make this all possible. We applaud the current focus on diversity in the sector and hope that the North West continues to pave the way for inclusivity within the arts.

The Trustees of Full Circle Arts


Charity registration number-700918. 

Wheel’s Wonderings: Transformation of adult social care

Are you asleep yet? It’s a mouthful all right.

It’s the governments latest attempt to change the frankly, awful social care system, in the form of *drum roll please* “Personalisation”. Yep. I know. When I first heard the term, I thought, “O-K”.

Gotta love the pencil pushers, right?

Two months ago, my social worker rang me up in a state of anticipation. She  told me that Shropshire had finally joined the pilot (the last county to do so).  We are one of the biggest counties in the UK, so why are we apparently always the last to change?

She seemed to think that this ‘personalisation‘ agenda would be ideal for me, so had nominated me for the pilot.

Fair enough. I had had enough begging social services for care funds for a day out, or paying overinflated charges.

What is Personalisation?
As any of us who have gotten services from the Council know, we have to undergo long winded assessments, every time we need something.

We often have to be classed as “Substantial” or “Moderate” to even stand a chance of getting the things we ask for. This of course, is based on my experiences only.

Personalisation – otherwise referred to as Personal Budgets, powerfully flips the system the other way, from a rigid tick box system to a more flexible way of doing things.

They seem different to Direct Payments in the respect that Direct Payments were a specific amount, had to be used for a specific need, e.g. Care. And the amount of paperwork was such you needed string to find your way back!

Personal Budgets are a specific amount, but can be spent, within reason on whatever you choose. For example, I go to a day centre, but don’t particularly want to, as the range of activities available is somewhat limited, and while I enjoy the social angle of things, the day centre has a mixed range of service users, so most of the activities are not what I am interested in, with the exception of art and gardening of course!

The government’s reform of public services means in theory that people like me can live my life as I want. They say that they are confident that the services will be high quality and it is about ensuring our independance, well-being and dignity.

So this means I can take the money the council spends on my day centre place.

Put it into my budget so that it enables me to use if for the things that I want to do? Go to see a stream train or pursue an art class. So just by doing this seemingly small adjustment, my quality of life has improved already. It can be the same for you!

The next step: getting a budget
I am currently going through the process of getting a budget, so as I go through the system, I will offer my experience and views on each stage of it.

So how do you get a personalisation budget  >  as a result of completing a Standard Question Assessment.

I’ve just done the Standard Question Assessment, one thing I noticed, was that it was much shorter then the other assessments I’ve done.

Each question had four or five options to tick, with a column for you ticking your thoughts, and a column for your social worker or similar to tick their thoughts, with a column for the final decision.

Much easier to use, but the language of some of the options is iffy and a bit confusing, so read each option a couple of times first.

It comes with pounds: Each question or option that I answer equals money – so the*£* signs are showing … or are they?

Wheel’s Wonderings – welcome to Ian’s blog

Hi Everyone,

Welcome to my blog called Wheel’s Wonderings.

My names Ian Pugh, I am from Shrewsbury, I am 23, and a wheelchair user. I love football, reading, trains and computers.

I am very chatty, so when SDN approached me to write a blog for them I thought, why not?

This is the first of a series of blogs on my stuff, examining the issues that I encounter in my day to day life.

I’ll point out (where I can) the facts from someone who uses the various services so that you can avoid making the same mistakes I did,

I want to live my life to the full not spend my time dealing with the sagas that present themselves.

Health Boards – Health Message Boards


Includes a Disabilities Message Board. Dealing with a medical condition is often difficult. Connecting with others who are going through the same thing can make a world of difference. is a place where you can make those connections. The website provide a unique one-stop peer support community with over 150 message boards on various diseases, conditions, and health topics.

Through a partnership with WebMD, HealthBoards provide a comprehensive Health Guide with valuable health information and tools for managing your health.

To participate in the boards, you’ll first need to register first and it is free, quick, and easy. You can do this by visiting the website and where you will also be able to find your nearest HealthBoard.

Flying Scholarships for the Disabled

Telephone: 01285 713299


Address: FSDP Douglas Bader House, Horcott Hill, Fairford, Gloucestershire, GL7 4RB

Flying Scholarships for the Disabled (FSD) is a charity dedicated to helping disabled people to discover their true potential through the mental and physical stimulation of learning to fly a light aircraft.

The challenges they face and overcome will enable them to find new confidence and self esteem in rising above their own personal life difficulties and help them view the future with greater self assurance.

FSDP is a charity that provides a ‘once in a lifetime’ challenge for disabled people to help them realise their abilities through the medium of learning to fly.



Find us on Face Book @FlyingScholarshipsforDisabledPeople  and Twitter @FSFDP

Registered Charity Number 1148914

Epilepsy Active Training Services

Epilepsy ActiveWebsite:

Telephone: 01939 236383
Contact: Julie Keirnan

Epilepsy Active was created in 2006 by Julie Keirnan an experienced epilepsy specialist nurse, Epilepsy Active Training Service aims to provide professional, accessible and research based epilepsy training to a diverse range of organisations.

Prior to setting up Epilepsy Active Training Julie worked as an epilepsy specialist nurse and experienced trainer for the National Society for Epilepsy (NSE). She continues to work as a freelance trainer for the NSE and independently. Since its development in 2006 Epilepsy Active Training Services has to date delivered almost 300 courses.